Returns & Refund Policy

At Gelato Messina Home, we want you to be completely satisfied with your lifestyle and homeware purchases. If your item is damaged or faulty upon arrival, we offer a straightforward return process to ensure your home remains perfectly curated.

Return Process

• 1.
  Check Eligibility

  Ensure your item is in its original, unused condition and within our 14-day return window for homeware goods.

• 2.
  Contact Support

  Email our customer service team with your order number and photos if the item arrived damaged or defective.

• 3.
  Pack Your Item

  Securely repackage the product in its original Messina branded packaging to prevent damage during the return transit.

• 4.
  Receive Refund

  Once our warehouse inspects the return, we will process your refund or exchange within 5-7 business days.